Privacy Policy
Your privacy matters to us. Learn how Edvyx Flo collects, uses, and protects your personal information when you use our financial investment platform.
Information We Collect
At Edvyx Flo, we collect various types of information to provide you with personalized investment education and platform services. The information we gather falls into several categories that help us understand your financial learning needs and preferences.
Personal Information
- Full name, email address, and phone number during account registration
- Mailing address including postal code for Canadian residents
- Date of birth and employment information for verification purposes
- Financial experience level and investment knowledge assessment responses
- Government-issued identification numbers where required by law
Usage and Technical Data
We automatically collect technical information when you interact with our platform. This includes your IP address, browser type, operating system, device identifiers, and browsing patterns. We also track which educational modules you access, time spent on different sections, and your progress through our learning programs.
| Data Type | Collection Method | Purpose |
|---|---|---|
| Account Information | Direct input during registration | Account creation and verification |
| Learning Progress | Automatic tracking during platform use | Personalized education recommendations |
| Communication Preferences | Settings panel and surveys | Customized notifications and updates |
How We Use Your Information
Your personal information serves multiple purposes within our platform ecosystem. We use this data primarily to enhance your learning experience and provide relevant investment education content tailored to your knowledge level and interests.
- Personalizing your dashboard and recommending appropriate educational content based on your experience level
- Sending important account notifications, security alerts, and platform updates via email or SMS
- Analyzing usage patterns to improve our educational materials and user interface design
- Verifying your identity and preventing unauthorized access to your account
- Complying with Canadian financial regulations and reporting requirements
- Providing customer support and responding to your inquiries about platform features
Important Note on Marketing
We will never sell your personal information to third parties for marketing purposes. Any promotional communications you receive from us are based on your stated interests and can be easily unsubscribed from at any time.
Information Sharing and Disclosure
Edvyx Flo maintains strict controls over how your personal information is shared. We only disclose your data in specific circumstances that are necessary for platform operation or required by law.
Service Providers
We work with trusted third-party service providers who help us operate our platform. These include cloud hosting services, email delivery systems, payment processors, and analytics providers. All service providers are contractually bound to protect your information and use it solely for the services they provide to us.
Legal Requirements
We may disclose your information when required by Canadian federal or provincial law, court orders, or regulatory requests. This includes compliance with anti-money laundering regulations, tax reporting obligations, and other financial industry requirements that apply to our services.
Business Transfers
In the event Edvyx Flo is involved in a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity. We will provide advance notice of any such transfer and inform you of any changes to this privacy policy.
Data Security and Protection
Protecting your personal information is fundamental to our operations. We implement multiple layers of security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.
- End-to-end encryption for all data transmission between your device and our servers
- Advanced firewall protection and intrusion detection systems monitoring our infrastructure
- Regular security audits and penetration testing by independent cybersecurity firms
- Multi-factor authentication requirements for account access and sensitive operations
- Secure data centers with physical access controls and environmental monitoring
- Employee background checks and regular privacy training for all staff members
Despite these measures, no internet-based service can guarantee absolute security. We encourage you to use strong passwords, avoid sharing your login credentials, and contact us immediately if you notice any suspicious account activity.
Your Privacy Rights
As a user of Edvyx Flo, you have several important rights regarding your personal information. These rights ensure you maintain control over your data and can make informed decisions about your privacy.
Access and Portability
You can request a complete copy of all personal information we have collected about you. This includes your account details, learning progress, communication history, and any other data associated with your profile. We will provide this information in a commonly used, machine-readable format within 30 days of your request.
Correction and Updates
You have the right to correct any inaccurate or incomplete personal information in your account. Most profile information can be updated directly through your account settings. For changes that require verification, such as your legal name or address, please contact our support team with appropriate documentation.
Deletion and Retention
You may request deletion of your personal information at any time. However, we may need to retain certain information for legal compliance, fraud prevention, or legitimate business purposes. When you close your account, we will delete or anonymize your personal information within 90 days, except where longer retention is required by law.
How to Exercise Your Rights
To exercise any of these privacy rights, contact us at help@edvyxflo.com with your request. Please include your full name, email address associated with your account, and a detailed description of your request. We may ask for additional verification to protect your privacy.
Cookies and Tracking Technologies
Edvyx Flo uses various tracking technologies to enhance your platform experience and gather insights about how our services are used. Understanding these technologies helps you make informed decisions about your privacy preferences.
Essential Cookies
These cookies are necessary for basic platform functionality and cannot be disabled. They include session management, security features, and accessibility preferences. Essential cookies do not track your browsing behavior across other websites.
Analytics and Performance
We use analytics cookies to understand how users interact with our platform, identify popular educational content, and detect technical issues. This information is aggregated and anonymized, helping us improve the overall user experience.
Personalization
Personalization cookies remember your preferences, such as dashboard layout, notification settings, and recently viewed educational modules. These cookies make your experience more efficient by saving your choices between sessions.
You can control cookie preferences through your browser settings or our privacy preference center. Disabling certain cookies may affect platform functionality and your ability to access some features.
International Data Transfers
While Edvyx Flo primarily operates within Canada, some of our service providers and data processing activities may involve international data transfers. We ensure that any cross-border data transfers comply with Canadian privacy laws and international standards.
When transferring personal information outside Canada, we implement appropriate safeguards such as contractual protections, adequacy decisions, or binding corporate rules. These measures ensure your personal information receives equivalent protection regardless of where it is processed.
If you have concerns about international data transfers or would like more information about the specific safeguards we use, please contact our privacy team for detailed information about data processing locations and protection measures.
Updates to This Privacy Policy
This privacy policy may be updated periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of any material changes through email or prominent notices on our platform.
Minor updates that do not significantly affect your rights or our data handling practices may be posted without individual notification. We encourage you to review this policy regularly to stay informed about how we protect your privacy.
The date at the top of this policy indicates when it was last revised. Continued use of our platform after policy updates constitutes acceptance of the new terms, except where additional consent is required by law.
Contact Our Privacy Team
For privacy-related questions or concerns, reach out to us:
Email: help@edvyxflo.com
Phone: +1 (604) 556-3800
Mail: 95 Bournais Dr, Winnipeg, MB R2C 3Z2, Canada
We respond to all privacy inquiries within 48 hours during business days.